Enterprise-Grade Security
Healthcare data is sacred. We invest heavily in security infrastructure, encryption, and compliance to ensure your patient data is always protected.
Infrastructure Security
Our platform is built on enterprise-grade cloud infrastructure designed for healthcare workloads.
Cloud Infrastructure
Hosted on SOC 2 compliant cloud providers with multiple availability zones for redundancy and disaster recovery.
Network Security
Virtual private clouds (VPC) with strict firewall rules, intrusion detection systems (IDS), and DDoS protection at the edge.
Container Security
Containerized microservices with image scanning, runtime protection, and automated vulnerability patching.
Backup & Recovery
Automated daily backups with point-in-time recovery. Backups are encrypted and stored in geographically separate regions within India.
Data Protection
Every piece of data -- at rest and in transit -- is protected with industry-leading encryption standards.
Encryption at Rest (AES-256)
All stored data, including patient health records, prescriptions, and clinical documents, is encrypted using AES-256 -- the same standard used by governments and financial institutions worldwide.
Encryption in Transit (TLS 1.3)
All communications between your browser, mobile apps, and our servers are secured with TLS 1.3, preventing interception or tampering.
Database Encryption
Database-level encryption with key management through dedicated Hardware Security Modules (HSM). Encryption keys are rotated on a regular schedule.
Data Isolation
Multi-tenant architecture with strict tenant-level data isolation. Each clinic's data is logically separated, ensuring no cross-tenant data access is possible.
Access Control
Granular access controls ensure the right people see the right data at the right time.
Role-Based Access Control (RBAC)
Fine-grained permissions system with predefined roles (Doctor, Receptionist, Admin, Pharmacist, Lab Technician) and custom role creation. Users only see data relevant to their function.
Multi-Factor Authentication
Support for SMS-based and authenticator-app-based two-factor authentication for all user accounts, with enforced MFA for admin accounts.
Comprehensive Audit Logs
Every access to patient records, every configuration change, and every administrative action is logged with timestamp, user identity, and IP address. Audit logs are immutable and retained for regulatory compliance.
Session Management
Automatic session timeout for inactive sessions, single-session enforcement for sensitive roles, and immediate session invalidation on password change.
Compliance & Certifications
We align with international and Indian healthcare data protection standards.
DPDP Act (India)
Full compliance with the Digital Personal Data Protection Act, 2023. We implement data minimization, purpose limitation, and all required data subject rights.
HIPAA Alignment
Our technical and administrative safeguards align with HIPAA requirements, including access controls, audit trails, encryption, and breach notification procedures.
ISO 27001 Framework
Our information security management system is built following ISO 27001 framework principles, covering risk assessment, security controls, and continuous improvement.
ABDM Compliance
Fully compliant with Ayushman Bharat Digital Mission technical standards, consent framework, and data sharing protocols as a registered HIP/HIU.
Incident Response
A well-defined process ensures rapid detection, containment, and recovery from security events.
24/7 Monitoring
Continuous monitoring of all systems with automated alerting for anomalous activity, unauthorized access attempts, and potential security threats.
Incident Response Plan
A documented incident response plan with defined roles, escalation procedures, and communication protocols. Regular tabletop exercises ensure team readiness.
Breach Notification
In the event of a data breach, affected parties and regulatory authorities are notified within the timelines required by the DPDP Act and applicable regulations.
Post-Incident Review
Every security incident is followed by a thorough root cause analysis and remediation plan to prevent recurrence.
Security Practices
Security is embedded in our development process, not bolted on as an afterthought.
Secure Development Lifecycle
Security reviews at every stage of development. Code undergoes static analysis (SAST), dependency scanning, and peer review before deployment.
Penetration Testing
Regular third-party penetration testing and vulnerability assessments. Critical findings are remediated within 24 hours.
Responsible Disclosure
We maintain a responsible disclosure program. Security researchers can report vulnerabilities to security@healthcarewithai.cloud.
Employee Security
All employees undergo background checks, sign NDAs, and complete mandatory security awareness training. Access to production systems is restricted and audited.
Found a Security Issue?
We take security vulnerabilities seriously. If you believe you have found a security issue in our platform, please report it responsibly.
Please do not publicly disclose vulnerabilities before we have had a chance to address them.