Help Center
WhatsApp AI Chatbot
Last updated: March 10, 2026
The WhatsApp AI chatbot is your clinic's 24/7 virtual receptionist. It handles patient messages, books appointments, answers common queries, and delivers prescriptions — all automatically through WhatsApp.
How the Chatbot Works
When a patient sends a message to your clinic's WhatsApp number, the AI analyzes the intent and responds appropriately. It understands natural language in Hindi, English, and Hinglish — patients don't need to use specific commands.
What It Can Handle
Appointment Booking
Checks availability, confirms slot, sends reminder
Patient Queries
Clinic hours, fees, doctor availability, directions
Prescription Delivery
Sends Rx PDFs, lab reports, and invoices
Follow-up Reminders
Automated reminders for follow-ups and medication
Conversation Flows
The chatbot uses intelligent conversation flows. For example, a booking flow goes: Greeting → Ask symptoms/purpose → Suggest doctor → Show available slots → Confirm booking → Send confirmation. If the patient goes off-topic, the AI gently redirects them.
Training the AI with Your Data
Go to Settings → AI → Knowledge Base to add custom Q&A pairs. For example, add answers about parking availability, insurance acceptance, or specialized procedures. The AI uses this data to answer patient questions accurately.
Important
The AI chatbot does not provide medical advice or diagnoses. It is designed for administrative tasks only. Medical queries are flagged for human review.
Tips
- Review the "Unanswered Queries" report weekly and add those to your knowledge base
- Set business hours so the AI knows when to suggest "call back later"
- Use the chatbot analytics to identify the most common patient questions