Help Center
Common Issues
Last updated: March 10, 2026
Here are the top 10 most commonly reported issues and their solutions. Most problems can be resolved in under a minute. If your issue isn't listed here, check the specific troubleshooting guides or contact support.
WhatsApp messages not sending
Check your WhatsApp connection status in Settings > Integrations > WhatsApp. If disconnected, click "Reconnect." Also verify your Meta Business Account is in good standing.
Cannot log in to dashboard
Clear your browser cache and cookies, then try again. If forgotten, use "Forgot Password" on the login page. Check that Caps Lock is off.
Dashboard loading slowly
Check your internet speed (minimum 2 Mbps recommended). Try a different browser or clear cache. Disable browser extensions that might interfere.
Appointment slots not showing
Verify the doctor's working hours are configured in Settings > Clinic > Working Hours. Check if the date is marked as a holiday.
Prescription PDF not generating
Ensure all required fields are filled (diagnosis, at least one medication). Try refreshing the page and generating again. Check if your clinic logo upload is complete.
Voice Rx not transcribing
Check microphone permissions in your browser settings. Ensure you're using Chrome or Edge. Speak clearly and avoid background noise.
Patient search not finding results
Try searching by phone number instead of name. Check for typos. Verify the patient was registered under the correct clinic/tenant.
Notifications not appearing
Enable browser notifications when prompted. Check Settings > Notifications to ensure they're turned on. Verify your email inbox for notification emails.
Printer not working with receipts
Check printer connection and paper. Go to Settings > Billing > Printer to select the correct printer type (A4 or thermal). Try printing a test page first.
Data sync issues across devices
Healthcare with AI syncs in real-time. If data looks stale, hard-refresh your browser (Ctrl+Shift+R). Ensure both devices are online and logged into the same account.
When to Contact Support
- The issue persists after trying the solution above
- You see error codes (share the exact code with support)
- Data appears to be missing or corrupted
- You need to change your registered email or phone number
General Tips
- Always try clearing your browser cache first — it resolves 50% of issues
- Use Chrome or Edge for the best experience
- Take a screenshot of any error message before contacting support