Help Center
Teleconsultation
Last updated: March 10, 2026
Teleconsultation lets doctors conduct video consultations with patients remotely. Patients join via a WhatsApp link — no app download needed. The entire session is integrated with prescriptions and billing.
Starting a Video Call
From the appointment detail, click "Start Teleconsult." A video room is created and a join link is sent to the patient via WhatsApp. The patient clicks the link to join from their browser.
Screen Sharing
Click the "Share Screen" button during the call to show lab reports, X-rays, or educational content to the patient. Both parties can share their screen.
Ending with Notes
Click "End Call" to finish the session. A post-consultation form appears where you can add consultation notes, create a prescription, and schedule a follow-up — all before leaving the teleconsult screen.
Important
Ensure a stable internet connection (minimum 2 Mbps recommended). Video quality automatically adjusts based on bandwidth. If the connection drops, both parties can rejoin using the same link.
Tips
- Test your camera and microphone before the first teleconsult
- Use a well-lit, quiet room for professional consultations
- Send the patient a WhatsApp reminder 15 minutes before the scheduled call