Help Center

Patient Management

Last updated: March 10, 2026

The patient module is your complete patient database. Every interaction — appointments, prescriptions, lab reports, and billing — is linked to the patient record for a unified medical history.

1

Adding a New Patient

Click "+ Add Patient" and fill in the required fields: name, phone number, age, and gender. Optional fields include email, address, blood group, allergies, and existing conditions.

Patients who book via WhatsApp AI are automatically added with their conversation details
2

Searching for Patients

Use the search bar at the top of the Patients page to find patients by name, phone number, or patient ID. The global search (Ctrl+K) also searches across patients.

Search results appear in real-time as you type — no need to press Enter
3

Viewing Patient History

Click on any patient to open their profile. The timeline view shows all interactions chronologically — visits, prescriptions, lab reports, and billing. Use the tab filters to view specific categories.

Prescription PDFs and lab reports are viewable inline — no downloads needed
4

Editing Patient Records

Click the "Edit" button on the patient profile to update any field. Changes are logged in the audit trail so you can see what was modified and by whom.

Allergies and critical conditions are highlighted in red across all views

Important

Patient data is protected under healthcare privacy regulations. Ensure only authorized staff have access to patient records. Review permissions in Settings → Team.

Tips

  • Always record allergies — they appear as warnings during prescription creation
  • Use tags to categorize patients (e.g., "Chronic," "VIP," "Insurance")
  • Merge duplicate patient records from Settings → Data Management